What policyholders and instructing clients have to say

The customer experience

At CATS we strive to meet and where possible exceed expectations. Here is some of the feedback we receive on a regular basis.

Theft of Laptops & iPads

My experience of the handling of our claim was exceptional!! You could not have been more professional and efficient if you tried!

First class experience, did everything to get us back up and running and we received the goods as promised yesterday. 

A massive Thank you to you and the company 5 Star rating all the way 

Mr Paskin

Replacement Nikon Camera

We have received our new camera and were delighted by the speedy service provided by your company. Whilst total professionalism was displayed at every point of contact, a personal and friendly touch was present too. This is very helpful when sorting matters such as these.

Combined with our brokers approach it made for a pleasant experience overall as I have heard many horror stories of insurance claims gone wrong. 

Thank you for your part in this and please thank your brilliant team.

Mr Bignell

iPad Replacement

The claim was handled in a highly efficient and most expeditious manner, very pleasant and helpful personnel, if only other businesses could do as well – you should try bottling it!

Mr Wingfield

iPhone Replacement

Thank you for all your help today and for being so kind and understanding.

I’ve never made a claim on my home insurance before and the nightmare stories I’ve heard from other people regarding the problems they’ve faced really had me terrified, but you’ve been so swift to respond and provided an excellent and pleasant service – and now with next day delivery too!

I can happily report to all the people I know at least one positive experience! Plus, my daughter is delighted – which leaves me relieved!

Miss Wright

Camera Lens Replacement

Your consultant was excellent, handled the claim very quickly, directly, and so the new lens was with me within 48 hours of first contact.

I’m very impressed with that. In all 10/10 – friendly, personal service and immediate action.

That’s as good as it gets!

J. Bentman

Laptop Accident

I was contacted by your colleague regarding said claim who was very helpful, understanding and polite.

I consider he handled the arrangements very well and kept me informed every step of the way.

Thanks to him I felt as a disabled lady he took all the stress and worry off my shoulders.

I would like to say a big thank you to you and your company for a great and speedy service.

Mrs Bland

PC Repair

I would like to place on record my appreciation of the service that you and your colleagues at CATS provided in the very swift assessment and repair of my computer.

My calls were dealt with in a most friendly fashion, and up to date information provided.

Mr T Adams

Theft Claim

We would like to take this opportunity to express our gratitude for the very helpful manner in which our claim was handled.

The way in which the matter was dealt with by your consultant made a traumatic experience easier. The people involved acted in an extremely professional and understanding manner. They were very approachable, helpful and available.

We were very appreciative at how speedily the claim was processed and concluded  and we will certainly by recommending our insurer to our family and friends.

Mr & Mrs Mallinson

Hi-Fi Amp Repair

Recently I had to make a claim due to damage to my amplifier.

This was a very high grade piece of equipment but I'd like to thank all concerned for the professional and courteous way that the claim was handled.

Your engineer did an excellent job in getting the amplifier picked up, repaired and re-delivered quickly having done an excellent job.

P Kingsley

New Laptop

Just to say that the new laptop arrived safely this afternoon, so many thanks for your decency and common sense. I’m sure your job can be very trying at times, but your attitude will serve you well!

Mr N Bunyan

Call our claims team on 01943 882 140 or Email: claims@catsclaims.co.uk

Keep up to date with knowledge, insight & advice from our technology insurance claim experts...