A Christmas Miracle: CATS Rescues Holiday Travel Plans with Speedy Laptop Repair.
Key Facts
- The insured suffered damage to laptop over busy Christmas period
- Policy holder was due to leave country so needed repair ASAP
- CATS picked up, repaired and returned in 3 days’ time
- CATS also saved the insurers £950 on this claim
The Claim
The insured had suffered accidental damage to a MacBook Pro laptop. The local Apple Store had said they could only repair by mid-January due to it being incredibly busy. The policy holder however was due to travel to the USA early January so needed the equipment repaired before the date offered by Apple.
The Resolution
CATS were able to pick up the laptop, repair it and return within three days time, all over the busy Christmas period. Furthermore, CATS engineers were able to identify more damage than originally identified by Apple. By using CATS services, the insurers saved 47%, £950 on the total amount claiming.
The insured said "CATS came to the rescue! They literally pulled out all the stops to ensure the laptop went without any delays. Less than a day of repair work meant the working laptop was returned that same week and in plenty of time before I flew off! Please also note that this was all done the week before Christmas when most companies are winding down - Simply mind blowing, incredible service."
"CATS came to the rescue! They literally pulled out all the stops to ensure the laptop went without any delays - Simply mind blowing, incredible service."