What is a technology claim and why use CATS?

Typically a technology claim is where a policyholder has reported an incident involving the theft or accidental damage to everyday technology products or specialist technology equipment.

As technology claim experts we handle commercial, high net worth as well as major & complex loss and domestic claims for technology. Clients instruct our claims team to validate claims, inspect and assess product, repair, replace and agree settlement in principle.

 

Why does CATS exist? Click play on the video below to find out

 

Visit the CATS Academy to watch more videos about who we are and how we handle technology claims.

Specialist Technology

More complex and involved equipment that requires specialist knowledge and understanding

Find out more

Everyday Technology

Equipment that individuals and businesses need to be able to trade or function, used everyday!

Find out more

The CATS Guarantee

01

Minimised claim spend

CATS provide the ultimate point of reference for validation – The trade cost price, not a comparable sale price. CATS save money by identifying the most accurate and lowest cost like-for-like replacements, repairing product and repudiating where applicable.

01

Save you and the policyholder time

CATS save time through the provision of a swift validation, their ability to agree settlement in principle and answering any technical questions, whilst arranging prompt delivery of repaired or replacement equipment.

01

Improve the policyholder claims experience

CATS take ownership of the claim from the start, hand -walking the insured through the process, ultimately contributing toward policy renewal. They also provide technical expertise and reduce claim lifecycle.

6 reasons why clients like CATS

01

Personal Touch - One claim to One Consultant

  • Answer any technical questions
  • Take ownership / Ensuring understanding of the process
  • Agreement of settlement in principle
01

Accessibility

  • Straight through to a human being
  • Telephone: 01943 822 140
  • Email: claims@catsclaims.co.uk
01

Accurate Validation Methodology

  • Using the correct point of reference
  • Using trade prices not comparable sale prices
  • Minimising Claim Spend
01

Successful Repair Champions

  • Over 50% of products deemed BER by others, CATS can repair
  • Minimum 12 month warranty on all repairs
  • Less than 0.01% return rate
01

Swift Replacement

  • Next day replacements
  • Can offer same day replacements
  • Transit insurance provided
01

Accountability

  • All activities captured on CRM for audit trail purposes
  • Provision of management information
  • Supporting vulnerable customers

Client wins in the last 12 months

Client 1

£633,599.00

Reduction on claim spend over 867 claims savings per claim

£1373.66

Client 2

£125,061.42

Reduction on claim spend over 678 claims savings per claim

£431.27

Client 3

£379,753.19

Reduction on claim spend over 557 claims savings per claim

£1163.46

Client 4

£125,700

Reduction on claim spend over 463 claims savings per claim

£577.06

Client 1

£633,599.00

Reduction on claim spend over 867 claims savings per claim

£1373.66

Client 2

£125,061.42

Reduction on claim spend over 678 claims savings per claim

£431.27

Client 3

£379,753.19

Reduction on claim spend over 557 claims savings per claim

£1163.46

Client 4

£125,700

Reduction on claim spend over 463 claims savings per claim

£577.06

Client Testimonials

The claim was handled in a highly efficient and most expeditious manner, very pleasant and helpful personnel, if only other businesses could do as well – you should try bottling it!

Mr Wingfield

Insured

Your consultant was excellent, handled the claim very quickly, directly, and so the new lens was with me within 48 hours of first contact. I’m very impressed with that. In all 10/10 – friendly, personal service and immediate action. That’s as good as it gets!

J. Bentman

Just to say that the new laptop arrived safely this afternoon, so many thanks for your decency and common sense. I’m sure your job can be very trying at times, but your attitude will serve you well!

Mr N Bunyan

My experience of the handling of our claim was exceptional!! You could not have been more professional and efficient if you tried! First class experience, did everything to get us back up and running and we received the goods as promised yesterday. A massive Thank you to you and the company 5 Star rating all the way.

Mr Paskin

Latest technology claim news

Blog

Benefits of Our Validation Service

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Blog

Benefits of Our Assess and Inspect Service

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Blog

Benefits of Our Repair Service

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CATS repair

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of items deemed BER by others

0%

Average savings on photocopier claims

Average mobile phone repair rates

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