Policyholder Delighted by Unexpected Repair for High-End Speakers Header Image

Policyholder Delighted by Unexpected Repair for High-End Speakers

Accreditation Agricultural apple Assess & Inspect AV Average fee Average savings Benefits Best validation reference point Beyond all reasonable doubt Care Catastrophic event CATS trade status Claim Lifecycle Claims handlers Claim spend savings Commercial technology Comparable sale quotes Computer Equipment cost Covid-19 Customer Satisfaction Damage Dedicated Consultant Diggers Drones Dual instruction Easy Easy to reach Efficient Electrical damage Empathy Engineers EPOS Exceed expectations Experience Fire Flood Fraud Fridge Good service Great service High Net Worth Incumbent Suppliers Informative Installation insurance Insurance Insurance companies Insurance fraud iphone iPhone iphone 15 iPhone 15 Knowledgeable KPI Laptops Lawn Mower Lift Looking after policyholders Macbook Major & Complex loss Manufacturer Relationship Microsoft Milling Machine Minimising Claim Spend Minimising stress Negotiation No more comparable sale prices Obscure Technology Obsolete technology Old technology Overspend Pandemic PCs phones Photocopier policyholder Policyholder Positioning Cats Positive Claims journey Positive feedback Positive Outcomes Pre-incident condition Printing Professional Project management Projector Questions Quick Quotes Recommended Recovering files Reducing Cost Repair repairs Replacement Retail Retrieval Reviews Samsung Savings Servers Service Value Settlement Speakers Speed Storm Sunbeds Surveying Equipment Swiftness Sympathy Taking ownership Technology Technology Claims Time Time Saving Training TV Types of Fraud Updated Validation Visual Equipment Vulnerable Why CATS Workshop

Preserving policyholder satisfaction is an enormous part of what we do and why we do. That is why we worked around a policyholder’s schedule and needs when validating costs for electrical surge damage to high-value audio speakers. 

After reviewing the case, our consultants worked around the policyholder’s availability to arrange a site visit and inspect the damaged speakers. Consistent with the claim, we were able to verify that the speakers had suffered electrical damage to the main amplifier. The speakers could be repaired - but the parts needed for repairs were deemed no longer available in the UK, as the manufacturer had ceased production for them.

Ordinarily, this would render the speakers beyond repair and a more expensive replacement would need to be sourced. However, we proposed like-for-like replacement parts, sourced directly from the manufacturer.  

Our solution saved the insurer 27% of the initial claim value - and the policyholder could not be happier, describing himself as “absolutely delighted” with the handling and resolution of the case.

“The CATS engineers were fantastic. They set everything up for me - I could not have managed this myself. I’d recommend Cats to anyone,” said the policyholder - and ultimately, feedback like that is why we do what we do.

Back to News     Download Cost Savings Summary