Without our involvement, a typical commercial insurance claim for damaged technology equipment belonging to a business looks like this: As a claims handler or an adjuster, there is a need to assess damage to equipment and establish how much a policyholder's ability to trade or function has been affected. The onus may traditionally be on the policyholder to find a way to assess it or be given the funds to replace it themselves. But this process overlooks a crucial third option that often saves insurance companies valuable money and policyholders important time.

That option is repairing the damage, and in our experience, it is not only possible but also the most effective solution in approximately half the claims we see.

Save time and Money by choosing to repair

Though loss adjusters are typically aware that repair is an available option, commercial technology claims often involve complex equipment that requires a specialist’s eyes to assess properly. What may look irreparably damaged to someone who is not trained and specialised in the equipment is, in many cases, actually fixable.

CATS don't expect our clients to be familiar with the complexities of the damaged equipment and working to tight deadlines in which time is of the essence, they often choose to take a route which is point of least resistance for swift resolution but may be more expensive.

However, choosing repair does not have to stretch out a claim. Our team of technology experts are well-versed in a wide variety of industries and equipment, and thanks to our specialist expertise we are able to quickly assess and diagnose damage and faults, then source the necessary repairs. On average, we resolve claims within 2 - 10 days of being instructed.

Our expertise in technology, along with 20 years of claims handling experience resolving claims, means that we have the means to assess when repair is possible, even in claims where it does not seem viable.