A policyholder's renewal decision is often influenced by their claim experience, so we know how essential it is that we provide a positive claims journey.
We also know that policyholders want:
- to feel like someone has taken ownership of their claim for technology.
- to have someone guide them through the claims process.
- someone to provide both empathy and sympathy for their situation.
- help with returning to their pre-incident condition as soon as possible.
Expectations are high and therefore assessing, repairing or replacing technology equipment quickly is really important.
For many policyholders they don't want to be told "Do what you need to do to get sorted and we will handle everything else". In our experience, policyholders prefer it if someone else could do the running so they don't have to.
By taking ownership we prevent leakage in spend, business interruption is minimised and customer satisfaction remains high.
For each and every claim a dedicated CATS consultant is assigned to help meet, if not exceed, policyholder expectations.
A CATS consultant will:
- be the single point of contact to start and continue a dialogue with
- always be accessible
- answer any technical questions
- agree settlement in principle
To ensure the claims journey is an entirely positive one, the CATS consultant is supported by an equally dedicated claims support advisor who is there to help support the policyholder, whilst their claim and equipment is in our care.
Enhance your policyholders' claim journey by calling the CATS claims team today on 01943 882 140 or instruct us at claims@catsclaims.co.uk on your next claim for technology.