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Service & Savings Value add

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Savings value add

Last year our clients enjoyed an average saving per claim of £1343.64 with an average fee of just £51.04 

CATS has over 20 years' worth of knowledge and experience in handling claims for technology, saving clients millions of pounds on their claim spend, in that time.

One of the many ways we reduce your claim spend is validating quotes from incumbent suppliers of policyholders who are often primarily motivated by a sales interest. Their quotes have been found to include significant margin, that in our professional opinion is excessive.

CATS can negotiate with an incumbent supplier to reduce costs or provide an alternative source of the equipment or services required.

We can provide repair as a viable option rather than replacement, where others say that repair is not possible. Where replacement is needed we can provide like-for-like goods at a considerable saving.

Service value add

To ensure that your policyholder receives the highest levels of service, CATS provides them with a dedicated technology consultant who will deal with their claim from start to finish, to help progress their claim and guide them through the process until the claim has been settled. 

Our CATS consultants pride themselves on providing empathy, sympathy and impartial advice on appropriate replacement items as well as any possibility of repair.

The CATS claims team will strive to meet, and where possible exceed, a policyholder's claims handling expectations. To read some of their comments click here

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