As a policyholder, what can you expect?

Our aim is to progress your claim from start to finish, in a timely manner

We believe in the personal touch

Your insurer or their representative may instruct us to handle your claim as their experts in technology.

At CATS we believe in the personal touch, which is why you will have a dedicated technology consultant handling your claim supported by an equally dedicated claims support advisor. You will be given their contact details and a unique CATS reference number for your claim.

Our technology consultancy team will strive to meet your expectations and where possible exceed them. If you have any concerns over the handling of your claim you can raise these straight to the directors of the company at directors@catsclaims.co.uk otherwise, the consultant and claim support advisor handling your claim will look to progress your claim to conclusion as quickly as possible. 

What do we need from you?

We will require as much detail as possible on the original products you have had damaged or stolen, including the make and model of any items involved. Receipts and proof of ownership may also be sought.

If you are claiming for damaged items, then your insurer may ask us to assess them before a decision is made to repair them. If repair is not possible then we will recommend replacement, subject to policy cover conditions being met. We may also be asked to provide a second opinion to any repair report you may have already obtained.

  • We will either arrange to collect any damaged items at a convenient time to you to confirm the possibility of repair or send an engineer on site, dependant on the product.

  • We will validate any stolen items and agree settlement in principal with you on a like for like basis on the nearest modern equivalents or as policy cover dictates.

  • We will then either discuss final settlement of the claim with you or refer back to your insurer for them to finalise matters with you.

Answers to many other questions can be found in our FAQ's section. Alternatively you reach us on the number below if you need clarity on anything further.

Call our claims team on 01943 882 140 or Email: claims@catsclaims.co.uk

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