Commercial Appliances

Damaged or Stolen, CATS can help to validate, assess and inspect.

Damaged

Inspect

Repair

Replace

Commercial Appliances

Benefits of using CATS

CATS provides a specialist, end-to-end service designed to make Commercial Appliance claims simpler, faster and more cost-effective. From accurate technical assessment and repair through to replacement and settlement support, we help instructors make informed decisions while giving policyholders a convenient, expert-led claims experience.

Benefits to Instructors

Why use CATS for Commercial Appliances

Making it easier to settle claims for Commercial Appliances, whether stolen or damaged.

ACCURATE VALIDATION: Confirm model specs, condition, ownership, and maintenance history to prevent over-settlement.
REDUCE CLAIM SPEND: Leverage CATS trade pricing and precise reference points to minimise costs.
REPAIR OVER REPLACEMENT: Prioritises viable repairs to protect indemnity spend, repairing more than 50% on some schemes.
TECHNICAL EXPERTISE: Accredited engineers provide technical guidance with use of only original parts.
FASTER LIFECYCLE: End-to-end claim management eliminates delays and back-and-forth communication.
BETTER POLICYHOLDER EXPERIENCE: A single dedicated consultant ensures clear communication and a seamless path to settlement.
FRAUD & CONSISTENCY CHECKS: Physical inspections verify whether damage aligns with reported circumstances.
UK-WIDE REPLACEMENT: Efficiently sources like-for-like replacements when repairs aren't cost-effective.
FAIR SETTLEMENT SUPPORT: Agree on settlements directly or deliver clear, evidence-backed recommendations.

Benefits to Policyholders

CATS Claims Team are there to hand walk you through the process from start to finish

Adopting a one claim, one consultant approach you have a dedicated Technology Consultant and equally dedicated Claim Support Advisor to help you.

Save time and take the hassle away from having to source own quotes to repair or replace
Collection of damaged items from an address of your choice
Packaging provided if required
Full 12 month warranty - 9 months greater than the industry standard
Only original parts and accredited engineers used
Providing unbiased advice with access to over 30 years + knowledge and technical experience

The Process

What happens when instructing CATS?

Making it easy to instruct CATS via email, web or phone.

Confirm receipt of instruction within 2 hours
Providing regular present positions of claims to aid swift settlement
Comprehensive reporting
Savings
Service Value Add
Fair & reasonable outcomes