The insured suffered damage to their Alma Soprano Ice Platinum Laser Treatment Machine, leading to a complete failure of the unit. After CATS engineers inspected the unit, it was discovered that the machine has suffered electrical surge damage to its I/O board and sensor controller. The engineers had no concerns and deemed the unit as repairable.
The unit was successfully repaired by engineers and for £850 CATS fee, the team saved the insurers a total of £51,000 on this claim, equating to a 93% saving.