The insured had suffered accidental water damage to three sunbeds. The incumbent supplier had previous inspected the beds and deemed them as BER. CATS engineers reviewed the information provided and completed a remote assessment which allowed them to concur the units to be BER.
CATS liaised with the incumbent and managed to negotiate a discount that the insured can take advantage of. It was suggested that this claim be cash settled. The involvement of the CATS claims team, for a small £100 fee, meant the insurers saved £13,000 on this claim.